As part of growing as a small business owner, your ability to handle difficult people and difficult situations needs to continue to develop. For many, it is not as easy as it looks for a variety of reasons. In this session, you will learn tools and techniques to turn around difficult situations.

During this session participants will:

– Learn to identify their own emotional triggers that makes matters worse

– Learn to de-escalate situations that could become very difficult

– Identify ways to handle difficult people to make them loyal customers

FREE | REGISTER